aol service assistant, slightly better than nothing
For a long time, my parents have been held hostage by AOL. AOL, for ages, made it nearly impossible to use any tool other than their mega-integrated awful front end to The Internet. Even once they set up IMAP, you were stuck with their Favorites and Address Book. This was a big deal for my dad, who has a gigantic contact list. I’ve been heckling him to use Apple’s Address Book for ages, but he couldn’t get out.