microsoft customer service madness
In January, I ordered an Xbox 360 Play & Charge Kit from Amazon. It’s a NiMH battery pack with a USB cable to connect the controller (also a charger) to the Xbox. It arrived a few days later. While the cable would power the controller, its “charging” light wouldn’t come on and it didn’t seem to be charging the controller. The kit came with a piece of paper that said, “In case of problems, do not return! Contact Microsoft!”